Mumbai division of Western Railway (WR) has developed two mobile applications to tackle the issue of fake tickets and enhance passenger services. These apps will assist ticket-checking staff in verifying ticket authenticity and addressing passenger grievances.
The first app, currently in beta testing, helps ticket-checkers detect fake mobile tickets. Passengers often use fake QR codes to travel without valid tickets. This app scans ticket details, including the UTS number and phone number, and matches them with railway records.
Ticket-checking staff have been instructed to download and use the app on their mobile phones. Training is being provided in phases.
The second app focuses on resolving passenger complaints. Passengers currently use the 139 hotline or the Rail Madad app to file complaints. The new app allows ticket-checkers to report issues directly for faster resolution.
Complaints about dirty restrooms, malfunctioning air conditioning, water leaks, and food quality can now be handled with a single click. This system makes sure that the relevant staff is notified immediately with quick response time.
The app also provides better coordination between railway staff. Details of ticket-checkers will be available to the train captain and the control room. Other TTEs joining at different stations will also have access to this information. If a complaint is raised, the responsible staff will be informed instantly instead of waiting for communication through the control room.
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