CIDCO Emergency Operation Centre to work 24*7 between June 1 to September 30 during monsoons

CIDCO Emergency Operation Centre will be available on 24x7 basis during monsoon period from June 1 to September 30, 2024. Every year CIDCO functions Emergency Operation Centre for areas under its jurisdiction for the monsoon period. Considering the possibilities of various disasters/accidents during monsoon, CIDCO’s well-equipped Emergency Operation Centre works between June and September.

The Emergency Operation Centre, situated at the ground floor of CIDCO Bhavan, CBD Belapur will be functional on Saturday, Sunday and public holidays along with working days. Through this centre, employees from engineering, health, fire brigade, security, garden, etc. will be in contact during emergency situations. Through this centre, issues like collapsing of trees/pruning of branches causing hurdle for vehicular movement, fixing the lids of open drains on roads, floods/flood related scenario, potholes on roads, garbage dumping on roads and gutters, drowning of person at waterlogged area, fire related issues, epidemic, snake bites, building collapse, landslide, waterlogging will be attended and immediate action will be taken.

In case of such disasters, citizens should contact, WhatsApp or mail on the below given contacts for informing about the mishap or lodging complaint.

1. Contact no. 022-6791 8383/8384/8385, 022-27562999
2. WhatsApp no. 8655683238
3. Fax no. 022-67918199
4.email- eoc@cidcoindia.com

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The CIDCO has transferred Kharghar, Panvel (East), Panvel (West), Kalamboli, Navade, Kalundre, Taloja and Kamothe nodes to Panvel Municipal Corporation. Citizens from above mentioned nodes may inform about the mishap or lodge complaint regarding disaster issues to Panvel Municipal Corporation.

Once information/complaint is provided by citizens, officials from the operation centre will take prompt decisions and will inform the senior officer at the node where the incident took place about the mishap and give necessary instructions. Similarly, operation will be vigilant in providing quick help through contacting required fire brigade centre, hospital, traffic police or local police station. Volunteers from civil security group and social service organisation will be taken for help in this regard. This centre will play a major role in creating coordination with nodal officers, all related departments of CIDCO as well as other administrative departments. 

Nodal officer will submit the information and current situation about the emergencies to the operation centre. The said information will be provided to citizens by the operation centre. Moreover, pruning of dangerous trees is being done. Equipment for draining out the water at a waterlogged area in case of heavy downpour will be made available for 24 hours.