As per officials, on the second day, but the first day of its full-fledged operations on Tuesday, October 8, nearly 20,482 passengers used the underground corridor of Mumbai Metro Line 3 till 9 pm.
However, in a major setback, just three days after its official opening, the newly inaugurated Mumbai Metro Line 3, which is also known as Aqua Line, experienced major service disruptions on Wednesday morning, October 9.
The issue reportedly arose at Sahar Road station around 9:30 am due to a malfunction in the train’s door closure system.
A frustrated passengers reported waiting for 30-35 minutes during the busy morning rush hour without receiving any clear communication from officials, aside from announcements apologising for the inconvenience.
A video posted on X by a user, @nix25225224, shows the metro train halted at a station with the doors open.
@MumbaiMetro3 Day 3. Train stuck at Sahar Road at 9.40 am. Don't know when it will start. And we continue to be the subjects of field testing of Metro 3 whilst paying for this shit service. @AshwiniBhide - any answers to this?? pic.twitter.com/4YCjBtFy6H
— nix (@nix25225224) October 9, 2024
The door closure problem was first noted on the line’s opening day when a train was halted at Sahar Road station due to the same technical issue. Despite these recurring problems, there has been little communication from the Mumbai Metro Rail Corporation (MMRC), as they have not responded to inquiries about the ongoing disruptions.
No train at bkc for last 30 mins. Same thing happened yesterday, train arrived after 45 mins wait. No communication on when it will arrive
— Rahul (@rahool26) October 9, 2024
The 12.69-km-long first phase of the underground metro line between Aarey Colony JVLR and BKC stations recorded a ridership of 18,015 on the first day of commercial operation on Monday between 11 am and 10.30 pm. On the first day, 8,532 passengers used the corridor till 6 pm and 15,713 till 9 pm.
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