Mumbai Local News: CR's Ticket Checkers Will Now Promote Travel Etiquette And Passenger Awareness

In a bid to improve passenger awareness and ensure a safe and comfortable journey, Central Railway (CR) has launched a new initiative in Mumbai Division by distributing handheld speakers to its ticket-checking staff.

This distribution event took place o­n December 4, 2024, at the TTE Lobby, Chhatrapati Shivaji Maharaj Terminus (CSMT), and was attended by esteemed railway officials.

*Enhancing Passenger Services with Handheld Speakers!*

Shri Dharam Veer Meena, GM, Central Railway, launched portable speakers for TTEs at CSMT today, empowering them to share vital safety & travel info:

✔️ Valid ticket reminders
✔️ Cleanliness tips
✔️ Assistance… pic.twitter.com/hjHrTWiPPR

— Central Railway (@Central_Railway) December 4, 2024

The distribution of these portable speakers is part of Central Railway’s broader strategy to improve passenger services, ensuring that rail travel is not o­nly efficient but also enjoyable and secure for all passengers.

Dharam Veer Meena, General Manager of Central Railway in the presence of Rajnish Goyal, Divisional Railway Manager, Mumbai division, P K Chaturvedi, Secretary to GM, Shashi Bushan, Additional Divisional Railway Manager, Dr. Swapnil Nila, Chief Public Relations Officer and Pravindra Wanjari, Senior Divisional Commercial Manager and other branch officials initiated the distribution of handheld speakers to the ticket checking staff of Mumbai Division. 

Speaking at the event, Dharamveer Meena, General Manager highlighted, "Effective communication plays a crucial role in ensuring passenger safety and comfort. These handheld speakers will assist our ticket-checking staff in providing timely and valuable information to passengers, contributing to a more pleasant and secure journey." The General Manager applauded the efforts put in by the dedicated staff of CR in passenger safety & security areas and advised to continue the good work. 

These portable speakers are designed to empower o­nboard ticket-checking staff with the ability to communicate vital safety and essential information directly to passengers. The messages delivered through the handheld speakers includes the following in Hindi and Marathi language:

• Ticketing Compliance: Encouraging  passengers to travel with valid tickets and proper identification.
• Children’s Safety: Urging elders to accompany young children during travel especially while going to the toilet and appealing not to board / deboard a running train.
• Passenger Assistance: Providing helpful contact details for issues related to air-conditioning, charging, and cleanliness in coaches.
• Maintaining Cleanliness: Urging passengers to keep coaches clean and dispose of waste in designated dustbins.
• Using Phones Discreetly: Appealing passengers to use their phones in a manner that doesn’t disturb others.